Ai-Online Frequently Asked Questions

Ai-Menu provides a FREE rental tablet (requires an internet connection) that will connect with the online store and display incoming orders. These can then be entered into the venue’s POS system as required.

Please note: This tablet is provided on a rental basis only and will need to be returned at the conclusion of the Ai-Online arrangement (see Terms and Conditions on the Ai-Online Ordering Registration form).

1. A signed Ai-Online Ordering Registration form
2. A copy of the venue’s menu in electronic spreadsheet format, including descriptions and ALL available options
3. Photo images (JPG or PNG formats) of the menu items, labelled according to the menu item they belong to
4. The client or their web developer will need to add the “Order Now” button to their website

No. Ai-Online is designed to be independent, and not reliant on an integration with specific 3rd party POS systems.

We do have our own Point of Sale solution – Ai-POS. If you wish to have an integrated POS and online store, please contact your Ai-Menu reseller for further information.

Yes, the customer can choose the ‘Order Type’ (Pickup or Delivery) when in the Checkout section of their online purchase. Applicable customer details, ‘Special Instructions’ & pickup or delivery time can be specified accordingly.

PayPal – Ai-Online can be linked to a valid business PayPal account which accepts credit card payment.
Safe2Pay – an Australian secure payments processing company also offers cost-effective online payments.

Yes, Ai-Menu provide a URL link that can be added to your website.

Yes, you can link to your Ai-Online ordering page from your Facebook page or Instagram profile.

Yes – here is a link to a Test Site Menu (www.ai-menu.com/sample-store)

During this current COVID-19 situation, Ai-Menu are offering FREE menu setup (valued at $600) along with the rental tablet. This means that you can have an online store for your venue with zero upfront costs.

Sign-up fees and charges may be applicable for your chosen payment provider, which are completely independent of Ai-Menu.

Fees are charged based on the weekly sales processed through the Ai-Online platform – 5% flat rate on all online orders up to $1000, 4% of all orders between $1001 & $5000 and 3% of orders over $5001.

Fees and charges will be payable to your chosen payment provider, which are completely independent of Ai-Menu.

No. Our Terms and Conditions state that ‘the Renter’ may request termination of the rental term at any time, at which time the Renter must return the equipment and software within five business days.