Ai-Online Frequently Asked Questions

Ai-Menu is offering restaurants, cafés & other hospitality venues a cost-effective online ordering solution to assist their efforts to stay viable during the COVID-19 situation.

What equipment do I need in my venue to get this system to work for me?

Ai-Menu provides a FREE rental tablet (requires an internet connection) that will connect with the online store and display incoming orders. These can then be entered into the venue’s POS system as required.

Please note: This tablet is provided on a rental basis only and will need to be returned at the conclusion of the Ai-Online arrangement (see Terms and Conditions on the Ai-Online Ordering Registration form).

What information does Ai-Menu require for my online ordering to become operational?

1. A signed Ai-Online Ordering Registration form
2. A copy of the venue’s menu in electronic spreadsheet format, including descriptions and ALL available options
3. Photo images (JPG or PNG formats) of the menu items, labelled according to the menu item they belong to
4. The client or their web developer will need to add the “Order Now” button to their website

Can the online store integrate with my existing POS system?

No. Ai-Online is designed to be independent, and not reliant on an integration with specific 3rd party POS systems.

We do have our own Point of Sale solution – Ai-POS. If you wish to have an integrated POS and online store, please contact your Ai-Menu reseller for further information.

Does the website handle both pickup and delivery?

Yes, the customer can choose the ‘Order Type’ (Pickup or Delivery) when in the Checkout section of their online purchase. Applicable customer details, ‘Special Instructions’ & pickup or delivery time can be specified accordingly.

How can I link the online store to my payment services?

PayPal – Ai-Online can be linked to a valid business PayPal account which accepts credit card payment.
Safe2Pay – an Australian secure payments processing company also offers cost-effective online payments.

Can I add a link or button to my existing website?

Yes, Ai-Menu provide a URL link that can be added to your website.

What if I don’t have a website – can I just link this to my social media?

Yes, you can link to your Ai-Online ordering page from your Facebook page or Instagram profile.

Is there a sample site I can have a look at?

Yes – here is a link to a Test Site Menu (www.ai-menu.com/sample-store)

Survive COVID19 by adding an online store to your restaurant cafe website - Ai Menu

How much does it cost to set up the site?

During this current COVID-19 situation, Ai-Menu are offering FREE menu setup (valued at $600) along with the rental tablet. This means that you can have an online store for your venue with zero upfront costs.

Sign-up fees and charges may be applicable for your chosen payment provider, which are completely independent of Ai-Menu.

What are the ongoing charges for the site?

Fees are charged based on the weekly sales processed through the Ai-Online platform – 5% flat rate on all online orders up to $1000, 4% of all orders between $1001 & $5000 and 3% of orders over $5001.

Fees and charges will be payable to your chosen payment provider, which are completely independent of Ai-Menu.

Is there a ‘lock-in contract’?

No. Our Terms and Conditions state that ‘the Renter’ may request termination of the rental term at any time, at which time the Renter must return the equipment and software within five business days.

Ai-Menu is a leading innovator in hospitality technology, with solutions for online ordering, digital menus and self-ordering kiosks. 

Contact us for a free demonstration

 

Ai Menu is a hospitality technology innovator in POS digital menus online sales kiosks for restaurants cafes bistros fast food

 

Terms and conditions apply. The information provided on this page was correct at the time of publication, but could be subject to change without notice. Please contact Ai-Menu for futher clarification if needed.