Enquire today: (07) 3195 4257

 FAQ:

  • What is the price of the system?
    • It is remarkably affordable! Our prices start from at as low as $1 /tablet/day + $30 weekly server fee. This depends, however, on various factors such as the number of tablets you need, whether the system is purchased or rented, what type of system you require, etc. Our tablets are offered in multiples of 10. We recommend the following figures based on your occupancy:
      • < 30 seated: 20 tablets
      • 30 - 50 seated: 30 tablets
      • 50 - 70 seated: 40 tablets
    • Please contact us for a full pricelist
  • Is there an upfront fee?
    • We offer rental options with NO upfront fees whatsoever. For hardware purchasing, we offer in-house financing. Generally our plans involve a hardware repayment component and ongoing software licencing.
  • What is the contract duration?
    • You can opt out from our rental contracts at any time! Purchasing contracts are usually 2 year plans.
  • Can I make changes to the menu?
    • Absolutely. Everything on the menu is editable. You can enable or disable any menu item (eg. sold out), change menu item titles, descriptions, prices, options, etc. You can change the order of items at ease (if you wish to "push" sales of a particular item). The system allows for automatic scheduling. Images of menu items are easily changed. In short - you have complete 100% control of your menu at every point in time.
  • What happens if I add new food items to my menu?
    • If the item doesn't need a photograph (eg. drinks), then you can do that yourself very easily. If the item needs a photograph, we can arrange a special photoshoot (fees apply). Alternatively, you can arrange a photographer or even take a temporary snapshot and upload.
  • Can I use the food photographs for my own restaurant promotion?
    • Yes, you have licence you use the high-resolution photographs for any promotional operation. You are not licenced to sell the photos.
  • Will someone from Ai-Menu Systems be present for my first system operation?
    • Yes, a technician will be present at your restaurant for an initial training session, as well as overseeing your first dining session.
  • What happens if I have a technical enquiry?
    • You can call or email us at any time and we will respond as soon as possible. Our client's satisfaction is our highest priority.
  • Is there warranty on the system?
    • Yes, our rental systems are always under warranty. Hardware purchased by clients is covered for the duration of the contract, usually 2 years. Any defective elements must be returned to us and we will repair or replace them ASAP. We will even cover the cost of freight to your venue. The warranty, however, does not cover theft or damage.
  • Is there a split bills option on the POS?
    • Yes, you can split bills and/or pay by parts. All payments are recorded to the advanced internal log system.
  • Can I sell items not on the main menu, such as gift cards?
    • Yes, the software has an internal voucher management system. You can also have different menus for your takeaway and dining.
  • Can I view the history for a particular night?
    • Yes, the system keeps a comprehensive record of everything that was ordered for any session. This information can be viewed and printed and any time. 
  • Can I have a printer in the kitchen?
    • The standard systems comes with one high-speed printed attached to your server. If you wish to streamline your process even further, the system allows for a maximum six printers in the kitchen. We supply wireless thermal printers, which can be placed anywhere close to a power outlet. Printing is set up from the initial configuration, and can be re-routed "on the fly".
  • Do you have kitchen bump screens?
    • Yes, we offer tablets with our proprietary bump-screen app as well as large TV support for the kitchen.