FAQ:

  • What is the price of the system?
    • Our POS software starts at $10/week + GST, and tablet menu software from $3.50/week + GST, which comes to $0.50 per tablet per day. The number of tablets you need depends completely on how you plan to use the system. Some clients only use the POS terminals without tablet menus. Others use tablets for staff only. Others still use tablets as full digital menus for their customers, and this reaps the biggest rewards. We recommend the following figures based on your occupancy:
      • < 30 seated: 20 tablets
      • 30 – 50 seated: 30 tablets
      • 50 – 70 seated: 40 tablets
    • Please contact us for a full pricelist
  • Is there an upfront fee?
    • For hardware purchasing, we work in partnership with a number of financing companies so usually our customers don’t pay any upfront fees (subject to approval). Generally, our plans involve a hardware/setup repayment component and ongoing software licencing.
  • What is the contract duration?
    • Financing contracts can be set up from 12 to 60 month terms.
  • Can I make changes to the menu?
    • Absolutely. Everything on the menu is editable. You can enable or disable any menu item (eg. sold out), change menu item titles, descriptions, prices, options, etc. You can change the order of items at ease (if you wish to “push” sales of a particular item). The system allows for automatic scheduling. Images of menu items are easily changed. In short – you have complete 100% control of your menu at every point in time.
  • What happens if I add new food items to my menu?
    • You can do that yourself very easily. If the item needs a photograph, we can arrange a special photoshoot (fees apply). Alternatively, you can arrange a photographer or even take a snapshot yourself and upload it to our system.
  • Will someone from Ai-Menu Systems be present for my first system operation?
    • *Yes, a technician will be present at your restaurant for an initial training session, as well as overseeing your first dining session. (*South-east QLD only)
  • What happens if I have a technical enquiry?
    • You can call or email us at any time and we will respond as soon as possible. Our client’s satisfaction is our highest priority.
  • Is there warranty on the system?
    • Hardware purchased from Ai-Menu usually comes with a 1-year warranty. Any defective elements must be returned to us and we will repair or replace them ASAP. We will even cover the cost of freight to your venue. The warranty, however, does not cover theft or damage.
  • Is there a split bills option on the POS?
    • Yes, you can split bills and/or pay by parts. All payments are recorded to the advanced internal log system.
  • Can I sell items not on the main menu, such as gift cards?
    • Yes, the software has an internal voucher management system. You can also have different menus for your takeaway and dining.
  • Can I view the history for a particular night?
    • Yes, the system keeps a comprehensive record of everything that was ordered for any session. This information can be viewed and printed at any time.
  • Can I have multiple printers in the kitchen?
    • The system allows for an unlimited number of network kitchen printers, and they can be configured as required. Obviously your kitchen needs to have network wall sockets to allow printers to be connected to the network. We also supply wireless thermal printers, which can be placed anywhere close to a power outlet. Printing is set up from the initial configuration, and can be re-routed “on the fly”.
  • Do you have kitchen bump screens?
    • Yes, we offer tablets with our proprietary bump-screen app as well as large TV support for the kitchen.

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